ComSurv Pre-Installation Questionnaire

Thank you for partnering with ComSurv. To help our installation team prepare for your project and reduce delays once we arrive onsite, please complete this questionnaire as thoroughly as possible. Attach any requested photos, maps, floor plans, or supporting documents when submitting this form.

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Property and Project Information

Property Name

Property Address

Primary Onsite Point of Contact - Name

Primary Onsite Point of Contact - Phone

Primary Onsite Point of Contact - Email

Secondary Point of Contact - Name

Secondary Point of Contact - Phone

Secondary Point of Contact - Email

Who has final approval on camera locations before drilling, mounting, or cabling begins? Please provide name, phone, and email.

Who will approve completion of the installation before our team leaves the site? Please provide name, phone, and email.

How many buildings will be included in this installation?

How many cameras do you expect to have installed or brought online?

Is there an existing camera system onsite?

Yes

No

If yes, will the new cameras be installed in the same locations as the existing cameras?

Yes

No

Some locations may change

N/A

Do you want ComSurv to reuse any existing cameras, cabling, mounts, or network equipment? If yes, please explain what should be reused.

Are there any known issues with the building structure, ceilings, walls, attic access, conduit, exterior mounting locations, or other site conditions that our team should know about?

Site Maps, Floor Plans, and Camera Coverage

Do you have floor plans, building maps, or a fire evacuation map available?

Yes

No

Please upload any available floor plans, building maps, or fire evacuation maps.

Please upload marked-up maps showing desired coverage areas and preferred camera locations, if available.

Please upload photos of any areas where cameras will be installed, if available.

Are there any specific problems you are trying to solve with the new camera system? Examples: unauthorized access, theft, parking issues, liability concerns, gate monitoring, resident complaints, employee safety, package theft, or blind spots.

Are there any areas where cameras should not be installed or should avoid recording?

Are there any privacy-sensitive areas we need to avoid? Examples: bathrooms, locker rooms, private offices, residential windows, pool changing areas, or neighboring properties.

Do you have preferred naming conventions for cameras? Example: Building 1 Lobby, Main Gate, Pool Entrance, Parking Lot North.

Network and IT Information

Will the camera system be connected to the administrative network, guest network, corporate network, or its own dedicated network?

Who manages your network or IT systems? Please provide company/name, phone, and email.

Please provide the IT point of contact who can assist with network access, ports, firewall settings, and remote access needs. Please include company/name, phone, and email.

Will your IT team be available during the installation if network support is needed?

Yes

No

Can your IT team open ports or make firewall changes if required?

Yes

No

Do you have a network map showing switch names, locations, MDF, IDFs, and network rooms?

Yes

No

Please upload your network map, if available. Include switch names, locations, MDF, IDFs, and network rooms if shown.

Where is the MDF/main network room located?

Where are any IDFs or secondary network rooms located?

Please upload photos of the MDF, IDFs, network racks, switches, patch panels, and any rooms with networking equipment.

Do you know if your network switches have available ports for the new cameras?

Yes

No

Are your switches PoE capable?

Yes

No

Do you have available power near the proposed camera locations, or will the cameras rely fully on PoE/network cabling?

Yes, available power near by

PoE only

Is cabling already in place for the cameras?

Yes

No

Some

If cabling is already in place, has it been tested and labeled?

Yes

No

Some

Will the camera system need to integrate with access control, gates, alarms, or any other security systems? If yes, please explain the systems involved.

System Access and Users

Will you need remote access to the camera system?

Yes

No

If remote access is required, please list all users who will need access. Include each user’s name, email address, desired role, and whether they need access to all cameras or specific cameras. Please also email the list to support@comsurv.com.

Should users have access to all cameras or only specific cameras?

All cameras

Some cameras

Who should be the primary system administrator after installation? Please provide name, phone, and email.

Who should receive the final system documentation, login information, and support instructions? Please provide name, phone, and email.

Would you like onsite training after installation?

Yes

No

If yes, who should attend the onsite training? Please provide names, roles, and emails.

Installation Logistics

What are the approved hours of work for our installation team?

Are there any quiet hours, restricted work hours, tenant restrictions, or blackout dates we should know about?

Are there any deadlines, events, inspections, or operational needs that may impact the installation schedule?

Will our team need badges, keys, gate codes, parking passes, escorts, or special access instructions?

Where should our team park during installation?

Are there any areas where residents, guests, employees, or tenants need advance notice before our team begins work? If yes, please explain notice requirements.

Will lifts, ladders, roof access, attic access, or mechanical room access be required?

Yes

No

Will any cameras be installed outdoors, on poles, garages, gates, rooftops, or other areas exposed to weather? If yes, please explain.

Will any cameras require lift equipment to install?

Yes

No

If lift is required would you like ComSurv to arrange or would you like to arrange?

Are there any areas that require special safety procedures, PPE, escorts, or advance notice before entering?

Client Expectations and Final Notes

What are the most important outcomes you want from this camera installation?

Is there anything else our team should know before arriving onsite?